Returns & Refund Policy — True Tide Research Peptides

Last updated: May 2026 · Questions? support@truetide.com

    📋 Summary: Due to the nature of research chemicals, we do not accept returns of opened or used product. We offer refunds or replacements for products that are defective, damaged in transit, or do not meet our stated purity specifications. Contact us within 30 days of delivery for all issues.
  

⚠️ Important — Nature of Research Chemicals: All True Tide products are research chemicals sold for laboratory use only. By their nature as biological peptides, these products cannot be restocked or resold once shipped. Our return policy reflects this reality and is in line with industry standard practice for research chemical suppliers.

Our Satisfaction Guarantee

True Tide stands behind every product we sell. Each batch is independently tested and accompanied by a Certificate of Analysis confirming purity and identity. If your order does not meet the purity specifications stated on the product page and COA, we will issue a full replacement or refund, no questions asked.

Eligible for Return / Refund

We accept return requests and issue refunds or replacements in the following circumstances:

Product damaged in transit — vials broken, packaging compromised, product visibly degraded
Wrong product received — product received does not match what was ordered
Product does not meet stated purity — your independent lab test shows significantly lower purity than our COA (please provide test documentation)
Order lost in transit — carrier confirms loss or package not delivered within 14 days of dispatch
Product not as described — significant discrepancy between product description and what was received

Not Eligible for Return

We cannot issue refunds or accept returns in the following circumstances:

Products that have been opened, reconstituted, or used in any way
Products purchased in error or change of mind
Products seized by customs (international orders — see our Shipping Policy)
Damaged products where damage was caused after delivery
Claims made more than 30 days after delivery
Orders where an incorrect address was provided by the customer
Products that have been improperly stored after delivery

How to Request a Return or Refund

If you believe your order qualifies for a refund or replacement, please follow these steps:

Contact us within 30 days of delivery

Email support@truetide.com with your order number and a description of the issue. Subject line: "Return Request — Order #[ORDER NUMBER]"

Provide supporting documentation

For damaged shipments: photograph the outer packaging and the damaged product. For purity disputes: provide your independent lab test report. For wrong product: photograph the received product label.

Receive our response

Our support team will review your request and respond within 2 business days with our assessment and proposed resolution (replacement, refund, or alternative).

Resolution issued

Approved refunds are processed to the original payment method within 5–10 business days. Replacement orders are dispatched within 2 business days of approval.

Refund Processing Times

Once a refund is approved and processed by True Tide, please allow the following times for funds to appear:

Credit/Debit card: 5–10 business days (depending on your bank)
Cryptocurrency: Processed within 2 business days at current market rate at time of refund
Store credit: Applied to your account immediately upon approval

Cancellations

Orders can be cancelled without penalty if the cancellation request is received before the order has been dispatched. To cancel an order, contact us immediately at support@truetide.com with your order number. Once an order has been dispatched, it cannot be cancelled and standard return/refund terms apply.

Quality Disputes

True Tide takes quality disputes extremely seriously. If you have conducted independent testing and your results differ materially from our Certificate of Analysis, please provide your full lab report (including method, instrument, and calibration details) to quality@truetide.com. We will arrange for the same batch to be re-tested by a mutually agreed third-party laboratory. If the re-test confirms a purity deficiency, we will issue a full refund or replacement for all affected orders from that batch.

Contact

For all return and refund inquiries: support@truetide.com | Monday–Friday 9AM–5PM EST.