Privacy Policy — True Tide Research Peptides

Last updated: May 2026

🔒 Our Commitment: True Tide respects your privacy. We collect only the information necessary to process your order and improve your experience. We do not sell your personal information to third parties. All data is handled in accordance with applicable privacy laws.

1. Information We Collect

Information you provide: When placing an order, we collect your name, email address, shipping address, billing address, and payment information. When you contact us, we collect any information you provide in your message.

Information collected automatically: We collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and referring website. This information is collected through cookies and similar technologies.

2. How We Use Your Information

To process and fulfill your orders, including sending order confirmations and shipping notifications
To communicate with you about your orders, returns, or support inquiries
To send marketing communications (only with your consent, and you may opt out at any time)
To improve our website, products, and customer service
To comply with legal obligations
To detect and prevent fraud

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Shipping carriers — to deliver your orders (UPS, USPS, DHL)
Payment processors — to securely process your payments
Service providers — who assist in operating our website and business (under strict confidentiality)
Legal authorities — when required by law or to protect our legal rights

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmission, secure payment processing, and restricted access to personal data within our organisation. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience, maintain your cart, and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality, including the shopping cart.

6. Your Rights

You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information (subject to legal obligations); opt out of marketing communications at any time; and lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at privacy@truetide.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order data is typically retained for 7 years for tax and compliance purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact

For privacy-related inquiries: privacy@truetide.com